Post office clerks work directly with the public, serving them at the counter in a post office.
They perform the following duties:
- direct sales of stamps, postal products and stationery such as registered and fast mail envelopes and parcel containers
- handle financial transactions including savings bank transactions, paying out of pensions, money and postal orders
- receive payments, for example, telephone and municipal accounts
- accept and deliver mail over the counter, such as registered and insured letters and parcels
- involved with client liaison including advising on services, answering of inquiries and assistance in the completion of forms
Satisfying Aspects
- working indoors
- working with people
- steady employment
Demanding aspects
- routine tasks
- dealing with rude and difficult members of the public
- relatively poor remuneration
Requirements
A post office clerk should:
- have flexibility to learn many kinds of tasks;
- be diplomatic and tactful;
- have a friendly attitude towards people;
- work well with others;
- be able to work with a minimum of supervision;
- be able to follow directions carefully and accurately.
School Subjects
National Senior Certificate
Compulsory Subjects: English
Recommended Subjects: Mathematics, Accountancy
Training
The post office clerk receives in-service training.
Employer
- SA postal service
Contact
SA Postal Service - Head Office
SA Post Office Ltd
Staffing and Development
P O Box 10 000
Pretoria, 0001