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When a client places an order for goods from a supplier or manufacturer, the dispatcher ensures that the client receives the correct articles and exact quantity ordered.

Before the goods are dispatched, the dispatcher must ensure that they have been counted correctly and inspected for any defects or damage. Dispatchers also control stock in general, which would include the receiving, inspecting, recording and storing of such stock. If everything has been found to be in order, the dispatcher advises the accounts department that payment for the stock can be made.

Being in charge of stock (which often forms a large part of a company’s monetary investment), is a job that requires a responsible and honest person. Dispatchers perform administrative duties that include record-keeping, bookkeeping and ensuring that departmental income and expenditure are kept within budgetary limits.

With modern technology a dispatcher’s job has become much easier. Most companies use a central computer network which ensures that all necessary information regarding receipt and dispatch of goods is recorded on the system and stored for later use and reference purposes. A dispatcher may place an order from a customer and enter all the details into the computer, from where the accounts department takes over and sends out an invoice requesting payment. When payment has been received, it will also be recorded on the system and the transaction will have been completed.

Dispatchers generally work indoors in the storage area where stock is received and dispatched. They use record keeping systems,. phones, faxes, copiers, orders, delivery notes etc.

Satisfying Aspects
- working with people and goods
- variety of activities

Demanding aspects
- having the responsibility of being in charge of such a large percentage of your company’s money
- working with dishonest staff on occasion
- long hours when stock-taking is carried out

- be reliable and honest
- be organised and methodical worker
- have good organisational skills
- get along well with people
- able to pay attention to detail
- able to communicate effectively
- have a good memory

School Subjects
National Senior Certificate meeting requirements for course

Compulsory Subjects: None
Recommended Subjects: Business Science

Diploma: A course in Inventory and Stores Management, Business Management, Logistics etc at institutions such as NMMU or UNISA is recommended

- any organisation that sells products

Any of the above.